SHIPPING POLICY

There is FREE pickup available from our offices in Adamstown, by arrangement.

Items are available from the day of purchase depending on staff availability for collection.

We can deliver to the Newcastle, Hunter or Lake Macquarie region for a flat fee of $15 per order,* with complimentary free delivery for orders over $150.

For all other deliveries outside this area, shipping costs are calculated by weight and volume, .

and range from $11* to a maximum of $36 for the largest, heavy timber items.

Free shipping nationally for orders over $350. 

 

*Small necklaces and cards only have a $1 postage fee.

 

**Please note that the 'weight' amount specified in each product is actually a category rating for shipping purposes that takes into account weight and volume, so does not accurately reflect the actual weight of the product.

Local delivery usually takes between 2-7 business days,

National delivery takes 5 -12 business days depending on courier.

Shipping details are selected and viewed during the checkout procedure before payment.

Any questions, please contact us directly on 0403 887 538

RETURN POLICY

We will refund for any product that is faulty or does not meet the description or requirement of the product.  We may offer repairs rather than refund if a minor issue can be resolved.  Returns for change of mind are by managers discretion, and must be requested within 14 days from receipt of goods.  We take pride in our work, but due to the nature of working with reclaimed timber, occasionally there may be problems, so please contact us with any issues. Character discrepencies in the rustic nature of the timber are not considered imperfections.

PAYMENT METHOD

Payments can be made online through our secure checkout procedure

with credit card or paypal. 

Alternatively, you are welcome to pay cash or EFTPOS on pick up at our offices.

What our customers are saying:

2020 Website created by broken + restored

broken and restored is a registered business name, trading under LIVEfree Project Incorporated.

ABN 64 916 654 924

 488 Glebe Road Adamstown NSW 2289

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